Contact support
Email hello@trylocus.space with the device platform, app version, and a short description of what happened. Do not include document content, account IDs, store receipts, transaction IDs, or other sensitive material in ordinary email. Support will provide a secure next step if more detail is required.
Credit is still being added
A completed Apple or Google purchase can take a short time to reach your Locus balance. Keep the app signed in to the same Locus account, open Account, and choose Refresh. Do not purchase the pack again while the first purchase is processing. If the balance still has not changed, contact support with your platform, app version, pack size, and approximate purchase time. Do not email a receipt; support can provide a secure reconciliation path if one is needed.
Sync and local Spaces
Turning sync off removes the server copy for that Space and keeps its local copy on the device. If a sync action needs attention, keep the local Space in place while you contact support.
Delete your account
In Locus, open Settings, choose Account, then choose Delete account. This removes synced workspace data and private media from Locus services. Local Spaces remain on the device so you can decide whether to keep or remove them. If you cannot access the app, email support from the address connected to your account.
Privacy requests
For a privacy question or data request, use the subject line “Privacy request.” We may need to verify that the request belongs to you before acting on account data.